Frequently Asked Questions
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. B&M Inflatables cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent or provide a generator. Also, some parks require permits, so be sure to contact your park ahead of time. Park fees is an extra $50.00
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. And also ask about our cash discount!
Q: What if we need to cancel?
A: Please call our Office or email us as soon as the need to Cancel is realized
Q: Do you require a deposit?
A: Yes all orders require a deposit that ranges from $25 to $50.
Q: Is Deposit Refundable?:
A: If you cancel your order at least 8 days prior to your rental date the deposit will be refundable. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 full year from Event Date. We will not issue a rain check for your deposit if you do not notify us by noon the day before your rental. We will charge a 4% fee to cover any credit card fees associated with refundable payments. Example: If you paid $300 that needs to be refunded, we will issue you a refund for $288. The fee associated with the $300 payment will be $12.
Q: How big are the jumps?
A: Some of our jumps are 13 x 13 but Most of our jumps are 15''´x15''´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4' foot´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. We will also not setup on dirt with a inflatable, as this cost us more time and money in cleaning.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: What does the accidental DAMAGE WAIVER cover?
A: The accidental damage waiver covers the inflatable for accidents only such as a tear in the netting or a small puncture hole in the inflatable. It does not cover any violation of the safety rules, nor any negligence on the renters behalf, such as moving the inflatable after being staked down. Nor does it cover rips or tears casued by negligence. Nor does it cover excessively dirty (food, sand or mud).
Q: Are we responsible for dirty and or muddy rentals?
A: Yes and No. We will not hold you responsible for light grass and dirt inside a unit. However, When your rental arrives, you sign the safety rules and contract after it has been explained to you by our driver. In the contract you agreed and signed stating you understand that there is to be no food, drinks, candy, gum, silly string etc. inside the unit. So if there is excessive non allowed items, you can be charged a $50.00 cleaning fee. Also if when we return to pick up the rental and it is covered in mud, dirt or sand, You will be charged the cleaning fee.
Still have a question? Call or Write: email@example.com 225-235-0615